These Delivery Rules set out the terms and conditions under which orders placed through the online store spices.bg, operated by “NIKOL 26” EOOD, are prepared and delivered.
By confirming an order, the Customer declares that they have read and accept these rules. The Delivery Rules form an integral part of the website’s General Terms and Conditions.
1. Delivery areasWe deliver prepared meals within the city of Sofia.
For addresses outside Sofia, please contact us in advance at 089 609 0500 — delivery may be arranged by individual agreement and under different terms.
We reserve the right to refuse delivery to an address that is outside our coverage area or that cannot be accessed.
2. Order acceptance and deadlinesThe menu is offered for a specific day among the dates listed on the website. When placing an order, the Customer chooses when it should be delivered.Same-day orders are accepted until 21:00. Orders placed after that time are fulfilled on the next working day.Orders for the following day are not accepted.After an order is received, the Customer receives confirmation by phone. An order is considered accepted only after our explicit confirmation.
3. Delivery times and scheduleDelivery hours: Monday–Sunday, 10:00–21:30.Estimated delivery time: 40–60 minutes from order confirmation, or within a pre-selected time slot.On busy days, public holidays, or in adverse weather, delivery times may be longer; the Customer will be notified in due course.
4. Minimum order value and delivery feeMinimum order value for delivery: €12.90Delivery fee: €2.49Delivery is free for orders over €44.90The exact delivery fee is calculated and displayed automatically before final order confirmation.
5. Payment methodsThe Customer may pay in one of the following ways:
- Cash on delivery
- Card on delivery (if the courier has a card terminal)
- Online by card when placing the order
6. Receiving the orderThe Customer must provide an accurate delivery address and a valid contact phone number.When the courier arrives, the Customer must ensure access to the address and be present to receive the order.If we cannot reach the Customer after 2 phone attempts and waiting at the address for up to 10 minutes, the order may be cancelled. For prepaid orders, the delivery fee — and for meals prepared to order, the product value as well — may be retained.
7. Food quality and safetyAll dishes are prepared fresh on the day of delivery, in accordance with applicable hygiene and sanitary requirements.We recommend consuming the food immediately after receipt to preserve its quality.For products that need specific storage (e.g. desserts), storage instructions are provided at delivery or on the packaging.The Customer must check the order upon receipt in the presence of the courier.
8. Changing and cancelling an orderAn order may be changed or cancelled only before preparation of the dishes has begun.To change or cancel, contact us immediately at 089 609 0500.Once preparation has started, the order cannot be cancelled, as the dishes are prepared individually at the Customer’s request.
9. Right of withdrawalUnder Article 57 of the Consumer Protection Act, the 14-day right of withdrawal does not apply to:
- delivery of food and goods that may deteriorate quickly or have a short shelf life by their nature;
- goods made to the Customer’s order or according to their individual requirements.
As our dishes are prepared fresh to order, they fall under these exceptions and cannot be returned on that basis.
10. ComplaintsIf upon receipt you find a problem with the order (missing or damaged item, mismatch with what was ordered, quality issue), please contact us within 30 minutes of receipt at:
Phone: 089 609 0500Email: office@spices.bg
Where possible, attach a photo of the product. Every justified complaint will be considered individually, and we will offer an appropriate solution — replacement, re-delivery, or a refund.
11. Force majeure“NIKOL 26” EOOD is not liable for delay or inability to complete a delivery caused by extraordinary circumstances beyond our control — adverse weather, road restrictions, accidents, power or internet outages, and similar events.
12. Contact“NIKOL 26” EOOD
Phone: 089 609 0500Email: office@spices.bgAddress: Sofia, 32 Svoboda Street
